Community Grievance Mechanisms in the Oil and Gas Industry: A Manual for Implementing Operational-Level Grievance Mechanisms and Designing Corporate Frameworks

This manual provides a practical step-by-step guide to planning and implementing operational-level community grievance mechanisms (CGMs) and/or designing and managing corporate CGM frameworks. It is informed by the practical experiences of seven pilot operational-level CGMs conducted by IPIECA member companies together with shared learning from other IPIECA member companies, and stakeholder engagement.