Site-LeveL Grievance and community response mechanisms: A Practical Design and Implementation Guide for the Resource Development Industry

Over the past few years, considerable emphasis has been placed on the design and implementation of site-level grievance mechanisms (GMs). Site-level GMs are rightly seen as vitally important and integral elements of a functional community relations management system that strives to incorporate evolving international best practice. Over the years, some rudimentary forms of site-level GMs have been common elements of operations, such as complaint boxes. These first-generation GMs offered the sense that companies cared about the opinions of their workforce, but rarely was much emphasis or importance placed on such tools